Hope you can help me with a problem I have with Raya, the official maintenance agent in Egypt. 3 months after buying the mobile, the earpiece stopped working and I could not hear any voice and I had to open speakerphone. I took it to maintenance of Raya, they kept it and after a whole week they returned it and said it was fixed. When I asked for a report to tell me what had happened but they refused and didn't even give me a piece of paper to prove I received my mobile back.few days afterwards, same problem was returned, I took it back and this time I insisted to have a copy of the maintenance order (still no report). When the same problem returned the 3rd time, I went a made a big fuss, they promised to fix it this time and if the problem happened again, they would change the phone. To be sure, I got a new maintenance order copy and even made a voice recording with the employee who gave me the mobile. 2 months passed approximately and last week same problem happened especially that after so many times of maintenance and reinstalling software, it started to give software errors, refuse to start sometimes and had a flickering on the screen. I went to the maintenance office v angry, they took it back. I reminded them that they promised o change the phone if there were anymore problems. Today they called back saying they can only change motherboard and that there were nor problems with the phone previously !!! I refused that option coz I did not buy a brand new expensive phone to have it changed and tampered with. They are also dishonest and scamming. I have copies of 2 previous maintenance orders (though they refused to give me a report) and I have 2 voice recordings with their employee discussing the recurring problem 2 months ago. Please advise on what I must do coz I'm very dissatisfied with the whole Nokia experience including your maintenance agent and the quality and endurance of the phone that had problems only 3 months after purchase. I wish to have this telephone changed for a brand new new one without problems The maintenance agent is Raya Smart Care (Obour Buildings Branch), customer service center 19900, my last maintenance order number 2 days ago is 3265211. Please do let me know if I need to head to the police and Customer Protection Agency or if there is another way to resolve this problem? My work is all on hold and affected by the repeated problem and I don't have the mobile with me AGAIN! Note: I have been in contact with Nokia Care Customer Service, I have been exchanging emails for over 10 days now!! They asked for the serial number of the mobile I sent it, they asked for copies of transactions with Raya, I sent them. then they simply stopped responding to my emails after wasting so much of my time!! I do regret being a faithful client to Nokia for so many years and choosing Nokia for my mobile phone after people assured me Nokia is not so good anymore :( :( I wonder if you can help me??? My mobile serial number is: IMEI1: [protected] IMEI2: [protected] My email is: [protected]@yahoo.com I can send you any further information needed. Thanks in advance and best regards! Heba Abdo