We have been offered a voucher we don't know whether it is still valid for 2022 and booking.com have failed to tell us. The service is poor and unacceptable. I contacted booking.com several months ago to ask for an update, which they said they would provide. We have received no further contact from Villa Ley since last April 2020 as well. Our holiday cost £3500 and we have had no holiday, no refund or confirmation that we can still have the holiday in 2022. Booking.com are a disgrace and I will be taking the matter to the Ombudsman, if you do not attempt to resolve this issue. Holiday was booked for July 2020 confirmation number [protected] PIN 8694