1 Jan, 2018 → by ClaimboUser217442
no ticket received until after movie started. refund me

1

I purchased my ticket at about 2:15pm. Movie was at 2:30pm. No ticket sent via email or appeared on my account. On hold with fandango for 10 minutes until a rep (Natalie) picked up to transfer me to a surpervisor (Elizabeth) after denying my exchange. Supervisor would not exchange and stated she would contact corporate. Did not have a number for corporate to provide me with. I did not need a refund only to exchange a ticket to see the 3:30 show. I paid for the 3:30 show and should receive a refund for 2:30pm as the ticket was not provided. Conveniently it appear on my account and via email after the call. Ridiculous!
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