So we hired this company for chimney work. We paid $1500.00 for new crown to be poured, new cap and flashing. The work was done and tarp was put on crown to protect new mortar from rain. We called and texted and emailed REPEATEDLY to every number associated with the business to please remove tarp, and send invoice detailing work done for home sale disclosure. NO ONE HAS EVER returned correspondence. Eventually, due to my paralysing fear of heights, my pregnant wife had to climb onto the 2nd story roof to take tarp down to show the house....it had been there for a month. Still havent gotten letter describing work done. At our home inspection, the inspector noted that the flashing work was considered a temporary fix, because instead of replacing it, this company simply heavily caked some type of adhesive around existing flashing. They also said that we were charged double what a shoddy job should have cost. Furthermore, they said the caulk that was used is no good because it will contract in very cold weather and leak will be back. We sent David these assessments to hear his rebuttal, but of course he has not responded to that either. I recommend that anyone in need of chimney work go with ABSOLUTELY ANY OTHER COMPANY than First Call. I don't understand how they are in business. We will contact BBB next. Thanks for stealing our money. Just wish I could give zero stars.