I ordered 12 books from the website www.kobobooks.com. The company is real rip off, ‘coz they overcharged me and provided only half of the order. I called to the customer services and asked about it. The rep excused and promised to fix everything, but it was real scam, ‘coz after that the problem wasn’t solved and the rep started to avoid me. The worst company ever, so avoid these ### and post comments about your experience with them.