If you visit www.sansui-india.com and click either 'contact' or 'customer care' or 'Branch Location', you will land up to 'The page cannot be found'! If you dial Service Center numbers, you will not get anyone picking up your call! If you complain to call center, a complaint number will be issued and you will receive an advice that technician will visit you within 24 working hours. But this will not happen and call center will direct you to talk to Sansui at certain number. If you try your luck at this number, with lot of difficulty you will get the truth that no one is assigned to attend your complain, as yet. So, a fresh new promise will be issued! Bhubaneswar, Orissa