We had an appointment for an estimate between 7-9pm. My husband received a call and just missed it. They left no message. He tried getting a hold of someone. Meanwhile i raced home but my sister was at the house waiting incase they came. No one showed up or called back. We kept calling and the customer service was horrible and said they could not tell me anything or contact the guy and I would have to wait until regular business hours. Finally around 8pm my husband gets a call saying they are done for the night and that the guy was at our house between 7 & 730 and called several times. We had 1 missed call and I was here by 7:15 and my sister was here at 7. They lied and I won't give them a second chance to earn our business. On top of that they are rude.