3 Aug, 2019 → by ClaimboUser452547
No shopping carts not given a good explanation

1

So first of all even talking to your customer complaint ambassador today who had no clue where the store I wanted to talk about. So we went to the store on 5050 s. Federal blvd. Englewood Colorado 80110 Today we went into this store it was very busy this morning. There were absolutley no shopping carts. We had someone call the manager whose reply when we questioned the store manager the explantion we were given that there were 25 shopping carts in back and there was a back order for 25 more. There were over 15 in thestore alone blocking closed lanes instead security cords being closed together they were using carts. There was no security guard. Also when talking with the store manager their policy is to have 2 people gathercarts at 10.00 a.m. Your store hours are the stores are open at 5.00 a.m. my question is why a store that is open at 5.00 a.m. why you would wait on the 1st couple days of every month when social security and pension and retirement payments.why weren't there more employees at the store i wonder why this isn't happening at all your stores everywhere. Why you self check out lines aren't open ?? As we were leaving this store. We witnessed 1 customer service person to go out to round up carts. And we were leaving the parking lot the shopping cart return corrals and through out the parking lot and in adjacent lots I am very upset. I helped a very disabled elderly woman while your store your very busy store with less than the appropriate appropriate amount of people working which you guys need to handle because every first of the month is terrible at your stores in Colorado and I'm sure United States wide considering pension checks retirement checks Social Security checks come out food stamps come out you guys need to start getting on your business you need to have security guards at all times if you don't know how to run store you need to have more people on the floor if you can't get people to work start hiring people that will there are plenty of retirees willing to carts homeless people looking to make money. Maybe your managers customer service managers should push shopping buggies. You know you can loose alot of business not taking care of your customers. If there were different shopping venues I would no longer shop with king soopers.
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