The problems now being encountered with the lack of service (which is practically non-existent) provided by Neotel are horrendous, to say the least. About two weeks ago, Base Station upgrades were being done during the day. This meant that one continually had to switch off the router for extended periods of time so as to reacquire a signal from a reliable base station. This week has been a nightmare as there appears to be a problem on the Neotel network after the hop from the IP address, 41.160.2.65. I’ve contacted the call center regarding the problem and was told that there was no problem on the Neotel network and that it was functionally optimally, whatever that may mean. I was assured that my concern would be escalated and since support functioned 24 hours, I would be contacted regarding the feedback. It is now a day later, no call, no e-mail & the call center number, [protected], is permanently engaged. I tried phoning [protected] and asked to be put through to technical support, this just rings endlessly and no one ever answers. My conclusion and warning to people considering implementing this form of connectivity from Neotel, is DON’T.