29 Aug, 2013 → by ClaimboUser642310
No Service for Phone or from company!
Been w MSM for 2 yrs. Went ok til last 6 months. (except that my iPhone was on Edge speeds and couldn't make or get MMS just because its an iPhone). In last several months, my network is lost more than it is on, so I cannot make/receive calls, texts, use web. When I called customer service and got jacked around with long holds and different reps, I got someone in the Phillipines whomI could not understand, accent so thick. He actually told me to take my battery out and try again. I had to tell him the iPhones battery is not removable! Then he said try turning phone off and back on, as if I hadn't already tried the most obvious fix. Then he said I needed to call him from another cell phone so he could check the problem. When I explained that like most people, I have one cell phone account and no landline, he told me to go on street to borrow a cell ph from a stranger! Unbelievable. I asked for supervisor. Same treatment. I asked for partial,reimbursement for inability to use my phone on their *** service 75% of the month I had already paid for. No refund, no solution. I live in large metro,area on coverage map, so I should get service. If its true they run on TMobile towers, I have friends w TMobile who get service. Brand new SIM btw. So now Im Forced to go with Verizon and pay double for consistent service, both on my phone and from customer service...