Max Air Fryer was ordered on December 6, 2020. My credit card was immediately charged. Since then I received an order number and a UPS tracking number. It has been well over a month and my order has not been shipped. I have called customer service over 20 times on different days and at various times of the day. No one EVER answers. I have pushed every extension number the automated system makes available. Each time the same message is heard and it hangs up after 6 minutes. Makes me think this company is scamming people. Better Business Bureau should be made aware of this company. User's recommendation: Do not order anything from this company. My rating for this company is low because I have received no product to rate. Customer service is Awful.