We opened a claim on our air conditioner for replacement. Everything should have been covered according to the contract of $450 for less than a year. They told us and the contractor not to start work until we heard back from them. 7 weeks went by and they replied with "YOU HAVE UNTIL MIDNIGHT TO SUBMIT RECEIPTS OR NONE OF THIS WILL BE PAID FOR." They won't tell me what I need to submit by midnight because they only put my wife's name on the contract...It really seems like they are trying to get out of paying for anything which happened with our washer and garbage disposal. DO NOT WASTE YOUR MONEY ON THEM!