16 Jun, 2020 → by ClaimboUser481166
No reply from the Company

1

Me and my family from Brazil went to the park to spend the New Years Eve. While we were there, my mother (64yo) had an accident at the moving walkway (very poorly signaled) on the Snow Mountain attraction, around 3:30pm. The first help that came from the park I really appreciated, they were very kind and supportive, but when the first aid team came, one of them started to make many questions and I started to answer once my mom doesn't speaks English. My understanding was 100% but my speaking is not that good, added to the fact that I was crying and nervous, I felt difficult to explain exactly what she was feeling, this guy started to laugh and mock with the others like we weren't next him, instead effectively helps, it makes me feel really upset and disappointed. We spent around 2 hours over there and had to leave the park to take my mother to the hospital and, since me and my family couldn’t enjoy our day at the park, we required the refund of the tickets, was suppose to be a happy and enjoyable day but everything went wrong! They didn't give us the refund and even a simple answer, again Stone Mountain showing us that they don't care about tourists/consumers.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Stone Mountain Park you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.