Update by user Feb 25, 2021 No reply from Lazada. Update by user Feb 25, 2021 No reply Original review posted by user Jan 29, 2021 Case ID: 205000****751951 - ScamSeller Lazada Malaysia Date : 29/01/2021 To: LAZADA GROUP Please be informed that I have not received any feedback from Lazada Singapore. The worst thing is that the scam seller still forward me a message today asking for the unpaid custom clearing fee. I am really disappointed with zero response and no feedback from Lazada Singapore. Please help me and your attention and kind assistance would be very much appreciated. Thank you. Best regards, AmberLa To: LAZADA GROUP To whom it may concern, Hi, I am writing to report of a scam incident by Lazada Malaysia seller and feedback from Lazada Malaysia to my complaint. On 14/1/2021, I was looking for a laptop for my child at Lazada and had been sending inquiry on models and specifications through chat channel in Lazada to quite a number of sellers. However, almost all the seller that I had requested for more information of laptop, they wanted to get my WhatsApp number. Sellers said the same things that due to covid-19 the procedure was not the same. Finally, I paid a seller with store named Allinone66 RM3,300 (RM1,800 for a laptop and a clearing fee of RM1,500). The Seller said the clearing fee is refundable and the cost of the laptop is only RM1,800. After 1st payment of RM1,800 and 2nd payment of RM1,500, they requested 3rd payment again for clearing fee and telling me that my laptop was withheld by Custom. Finally, I rejected to pay another RM2,500 and requested for refund. The seller refused and rejected my request and insisted that I must pay the balance of RM2,500. Seller's store name in Lazada : Allinone66 Seller is using the company name C4 ELECTRONICS STORE His contact number is 011-5973 **** Payment made to : Muhammad hafizuddin Cimb 707263**** https://c4-electronic.com/product-category/store-business/ C4 Electronics Store Store &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Business C4 Electronics Store C4 Electronics Store Without any delay, I called up bank to cancel online transfer of payment but bank had informed me that transactions cannot be cancelled or stopped. Then I contacted Lazada to report this incident to ensure that Lazada will suspend the seller immediately so that the seller cannot continue their scam. I had told Lazada the whole incident and provided them all the snapshots of the conversations between us, transfer slips (RM1,800 and RM1,500) and invoice issued by the Seller under the name C4 Electronics Store. To my surprise, no action had been taken by Lazada and the seller Allinone66 is still active in the Lazada Malaysia platform now. I was really disappointed with the feedback and nothing had been done by Lazada Malaysia. Do they know that critical duration for making a police report of scam is 24 - 48 hours? Lazada should immediately suspend the seller and put the seller under investigation to ensure that the seller cannot continue scam activity in Lazada platform, and create loss to Lazadas customers. Lazada should take scam cases seriously with high attention and prompt action. Lazada Malaysia should have sufficient information on seller for taking legal actions against the seller and report to police. Obviously, the seller had broken the terms and conditions under the contract with Lazada Malaysia and misused Lazada platform for scam transactions. The seller had created loss of reputation to Lazada and a monetary loss to customer. Lazada Malaysia should claim compensation from the seller for the loss to the customer who is the victim and the costs incurred by Lazada Malaysia as a result of this incident as well as loss of reputation. As a company, Lazada Malaysia should strengthen the procedures in evaluating and approving sellers who are the business partners in Lazada platform. Lazada must take all these necessary actions against the seller to protect and secure their customers by providing a better online selling platform. In fact, I had asked quite a number of sellers for more information of the products via chat channel in Lazada. All the sellers (Thilea, Naeemh, Vieennaa1, Husb.1, quadries21, HUb.S26, whooo90, /Honesty311, lieelaa9, iwiz9) had replied the same and wanted my WhatsApp number for private message. Obviously, all the sellers that I had sent for inquiries are using the same tricks. Furthermore, there were no actions taken by the Lazada Malaysia against the seller after I had reported and providing all the evidences. I am doubtful and highly suspect that higher level management staff in Lazada Malaysia actually associate with all these scammers. I am sure that I am not the first and only victim. Why all these scammers still active in the Lazada Malaysias platform and continue their scam activities? I want to have public awareness on these why Lazada Malaysia does not act for their loyal customers, has no quality control in evaluating sellers and no actions taken on scam transactions committed by their sellers. Lazada as a company will has more power to claim compensation for your companys loss that caused by the seller as a result of scam transaction, approaching customer privately, loss of reputation and also for your customer in monetary loss. Lazada has to review the sellers who are their business partners properly and seriously, improve quality control of sellers approved and signed up as business partners to ensure that customers are protected and feel secured to having transactions with Lazada. Lazada has had sufficient information provided by me to make police report and take legal action. I really hope that Lazada Malaysia will handle scam activities seriously and do not let customers become the next victims. Please help and assist me to be compensated. Your high attention, kind assistance and prompt action would be very much appreciated. Thanks Best regards, Amber With reference to my first email dated 17/01/2021, 1.41am sent to Lazada group, I am writing to provide more information of suspicious sellers of Lazada Malaysia. I really hope Lazada Singapore as a head quarter will have high attention and take immediate action in favour of customers of Lazada Malaysia. Based on my bad experience, here are the attached snapshots of conversations via chat channel in Lazada platform. These seller are using the same tricks and the outlook of their store provided in the link in Lazada quite similar. I suspect that these are actually a group of scammers that operate together to commit scammed activities in Lazada platform. The worst situation may be most likely this involved arrangement or assistance of higher level management staff since no action has been taken after my complaint. As at todate, these scammers are still active in Ladaza platform, especially Allinone66 who had been proven that committed scam and I was the victim. As a consumer, I appreciate Lazada has provided us a convenient online selling platform. To be continued competitiveness and as a leader in the market, I strongly believe that quality is the key and not only quantity or volume. Lazada should improve and strengthen the quality of sellers, so that will increase satisfaction of customers, minimize scammed activities, reduce complaints from customers, staff can focus on how to improve, enhance and upgrade the existing to a better level instead of wasting efforts in handling complaints, solving problems that caused by these sellers that simply signed up and misuse the platform. It is totally not effective and the reputation of Lazada has been affected adversely, and will lose customers and sales will be affected. Delay in actions taken against these scammed activities in Lazada will increase the chances that Lazadas customers becoming the next victim like me. If Lazada Group cannot solve the problem caused by these scammed activities due to negligence, lack quality controls in evaluation upon signing up sellers as business partners as well as subsequent monitoring of their conduct in carrying business in Lazada, then I as a consumer will find alternative ways to alert consumers or have public awareness of self-protection via the purchase Lazada platform. Your attentions, assistances and actions on my incident will reflect how much Lazada has valued our loyal customer. I am looking forward for a positive feedback and effective actions from Lazada Group. Thank you. To: Lazada Group, Singapore Head Quarter To whom it may concern, With reference to my first email dated 17/01/2021, 1.41am , my second email dated 17/01/2021, 14.28pm and my third email dated 18/01/2021, 3.11am to Lazada group, I am writing to update you on the STANDARD REPLY that received from Lazada Malaysia. I am totally disappointed with the reply, and quality of sellers, products, services and especially the management team of Ladaza Malaysia. The way Lazada Malaysia handling this case has clearly reflected how they have valued us as customers, how irresponsible to consumers, and it is unfair to other sellers who are genuine in doing online business in lazada platform. Anyhow, I just do my part to hope that other customers will not suffer the bad experience like me. Thus, enclosed herewith another snapshots of suspicious scam sellers for your further action. I am looking for an appropriate approach taken by Lazada Singapore in favour of our customers in Malaysia. Your attention and concern would be very much appreciated. Hope to have your reply very soon. Thanks Best regards Amber