I had booked an e-ticket for the PNR no. [protected] on irctc.co.in portal. On the day of travel, i.e. 28 May, 2008, I was informed by the Agra Railway station information counter that the train is delayed by more than 12 hours and finally got canceled. All the trains originating from Rajasthan on 28 May were late and were finally canceled due to the Gujjar protests. The Cancellation rule on the IRCTC website says: If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is canceled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet. Unfortunately, my travel plans got impacted due to the train cancellation and I had to cancel the ticket online. Not to mention the discomfort and distress the change of plans and extra money for the new reservation at the last moment caused. As per the cancellation rules full refund needs to be made when the train is canceled. Surprisingly, I have been refunded Rs. 264/- less under the transaction id [protected]. I am unable to understand on what account Rs. 264/- has been deducted, when the train was canceled. More so, the per ticket cancellation charge is 60/- only and I had 2 confirmed tickets, so, logically only 120/- should have been deducted. Truly, IRCTC seems to be flouting the Indian Railways cancellation rules and do not provide any explanation also after repeated requests. After sending several reminders at [protected]@irctc.co.in also no one has bothered to reply until date. Truly, we are officially taken for a ride by a government agency. God Bless IRCTC customers.