I ordered a graphics card from play.com for the sum of £177. I was given a tracking order for a courier company called Hermes, who were handling the item while it was abroad and were shipping it to the UK so Royal Mail could then deliver it to me. I checked the tracking and it appeared that Royal Mail never actually received the item. I contacted play.com about this and they told me to contact Hermes, so I contacted them and they told me they couldn't do anything and that I should contact the company I ordered the item through. I eventually was allowed to make a claim on the item to get a refund and they sent me a Royal Mail item recovery form to fill out and return, which seemed pointless as it never went in to the hands of Royal Mail. 2 weeks later and I still haven't been refunded for the item, my numerous e-mails are read and left unreplied to and I'm £177 pound out of pocket. Just to rub salt in to the wound, I recieved an e-mail from the play.com CEO saying that they have had a security breech at one of their customer information branches and all of my personal details have been stolen.