Dear Sir/Madam Booking Reference: LA9VBR, Ticket # [protected] & [protected], Processing ref. number: 856068 I am writing to you to raise an issue about Online travel agent at Expedia.co.uk on August 31st, 2017. I booked a returned flight with Expedia for Airberlin for one of my business meetings, but needed to cancel within 24hrs. I received a partial refund on the tax paid, but not whole amount. Firstly I would like to know if Airberlin are violating my statutory rights, by not giving me a full refund when I cancel my ticket within 24 hours. I have previously cancelled a different trip that I bought on-line and even though the ticket said it was non-refundable I was still able to get a full refund. Most low cost airline would allow you to change ticket or receive a full refund within 24hrs. I would like to receive the full amount paid to Expedia for my trip and going forward it would be good if AirBerlin could review it's policy to make sure that they fully comply with the regulation. I look forward to a prompt response. Please reply to my email account at [protected]@hotmail.com and I'm looking forward to hearing from you. Yours faithfully Janthana Kaenprakhamroy