18 Oct, 2020 → by ClaimboUser847065
No refund and continued high pressure sales tactics.
1
Cruise was booked in October 2019 for departure May 2020. Ice continues to state they cant get a refund due to the cruise company. I have had subsequent sales calls from Ice to sell me a new package of travel vouchers When you wont refund or honour the vouchers I have purchased previously. 9,400 spent on the cruise. Over 2,000 in now unusable travel vouchers, 1300 on flights. I have been offered only partial refund of 6,400.