I have had no refrigerator for 3 weeks. Have called multiple times with an hour hold time each time. They did not seem to know parts were back ordered, and after I asked to be cashed out for the items, so that I can repair it on my own, I was told 2 separate times it would be processed. I still have not heard anything, and am again on hold. I am going to file a BBB complaint, as this is ridiculous.