2 Sep, 2019 → by ClaimboUser635486
no quality at all, total loss of confidence in product and company
1
I've bought a new top-of-the-line Suzuki S-Cross AllGrip (0 km) on August 9, 2019. The vehicle experienced internal noise and malfunction of the multimedia system just 200 meters after delivery. Since then, several other problems have occurred, some of them intermittent in nature, involving twilight sensors, vehicle braking, cruise control malfunctions, and unexpected gear reductions in traffic-free straight path roads. The car was screeched to the same authorized dealer/workshop after only 290 km of driving and remains there. After 20 years buying Suzuki products (1 Baleno, 2 Grand Vitara, 1 SX4), this is for sure the worst car I ever bought. And also the worst factory customer service I have ever been submitted to, being treated by the Brazilian factory with great insensivity and misconsideration. After so much heartbreak and financial loss, I totally lost confidence in the brand and especially in the product, which will be sold as soon as possible, to never more buy a Suzuki product again, unless a trust built in 20 years and destroyed in just 20 days be quickly restored.