I placed an order on 8.27.10 with Century Photo for photo albums. When I didn't receive ordered product, I called Century to check on order. They said my items were backordered and to check back. When items still were not received on 11.1.10, I called Century again. They said items still backordered so I canceled my order. However, I still have not received a credit to my Visa as of 3.10.11! Their computers are "always down." Visa will not refund my money ($100) because I am outside their 120 file a dispute window. Century still sends me email advertisements featuring their newest sale (which I've been saving). CENTURY PHOTO IS RIPPING PEOPLE OFF! THEY ARE TAKING ORDERS FOR PRODUCTS THEY CANNOT SUPPLY! AND THEY DO NOT REFUND CANCELED ORDERS!!! I have recorded and saved all correspondence with them.