Hello: I have waited a while and gave the Bay multiple chances to fix the problem. I have ordered 2 corsets (order #110727****) and have never received them. First the order was not picked up by the warehouse, then the order was lost and nobody was able to figure out what happened to the shipment. It looked like the label was created but was never shipped. After several calls to the Bay CS and Purolator, they gave up on looking for the shipment and initiated the refund. They could not even reorder the items as it was out of stock. Since Feb. 20, 2020 I have been awaiting the refund. The CS opened a case for me - Case #776776 - and despite the multiple phone calls and email communications and fake escalations, I am yet to receive my refund. I have to say that the Customer Service phone line that is answered and services from Philippines is quite inefficient, in fact - it's useless. The only thing they are trained to do is be very polite and constantly apologize, but no action and results whatsoever. I don't need them to apologize how bad their service works and to be sorry about me not getting the refund. I need them to be able to escalate (if at all possible) to the right channels to get things done. I have to admit, I am VERY disappointed with the lack of professionalism and lack of action. I have never ever experienced anything like this with any retailer. Amazon call and refund takes 5 min. Hudson's Bay Company takes 48 days, 20 follow up phone calls, and going... This is unacceptable, considering that The Bay is proud with its service, quality and reputation. While I understand that outsourcing to Philippines is a cost efficient labour, nevertheless I wish to flag, that with this kind of service is unacceptable and is damaging company's reputation. I hope there will be actions taken not only to refund me for the items I have never received, but also Audit of the structure of the Customer Service, response time, SLAs and ETAs on complaints and tickets raised. productivity and efficiency, and lessons learned. I hope someone will take action on this. Best regards, Gohar User's recommendation: Buy at your own risk and God forbid you need a refund!