The fiber optic's Cable broke Saturday morning. I called for service . The service man came but could not fix said that the other repair cable people would be here the next morning. I called and explained my wife is a diabetic and had emergency low sugar and we used the phone to call for help the service person said she could not help I ask to speak to her supervisor. After explaining about my wife, said that it would take as long as it took very uncaring. This is Thursday I called again this morning after talking to two people and twenty minutes I was told it would be fixed in the next 24 hours.