my complaint is the this company never informed me that if my son who is in prison could not get connected to me that i would not me refunded my funds. the whole time i have been calling them telling them that my child has been trying to call me and he is not getting through to me., they tried all things to get us connected but to no avail. now they say that they told me from the start that if i can not get connected to my child that i have so many days to be refunded, in the mean while they are calling me telling me that they are workin on the problem and i must be on the other end. my son called my the first day of the connection and never could connect with me again.