Wish I had read the online reviews before order ring from Debenhams! My order did not arrive and I emailed Debenhams customer service and asked about what was going on. Later they told me that they have no idea where my order was and that it was probably lost during the shipping. Well I was expecting to get a refund or at least a replacement, but no compensation was offered and it really seemed that they did not care. They refused to help with my missing order and said that it was not their responsibility. I never ever experienced such a terrible service before! I'm extremely disappointed that I did not check the reviews earlier. Lesson learned.