19 Dec, 2020 → by ClaimboUser509984
No one is accountable

1

I can't believe that the Wall Street Journal would lend its name to this wine club. I could write a book on all of the problems I've encountered with this club. First, they lure you to purchase a case of wine promising a highly rated wine as a bonus and consistently change the wine they ship. They claim that they replace the wine with a similar or better wine, but that's not true. For example, I ordered a case with 3 bottles of a $50 Napa Cab but received 3 bottles of a $35 Australian Cab, not at all similar. Worse yet, they often don't deliver the wine at all. I ordered 2 gift boxes of wine, but only received one. After nearly 3 months of calling customer service, they stated that the wine was no longer available. The same thing happened when I purchase another $270 gift box, but they tried to replace it with a $50 gift box. I never received any of my wine. Next, the customer service is horrible! They had the wrong phone number listed on my account and after 6 phone calls to customer service the number was never corrected. I'm told that there is no way for me to speak to someone in the corporate office, so there is no accountability for poor service. Finally, the wine is way over-rated on the site. I just opened a $60 "99-point tuscan" that was fair, at best. A $100 bottle of a Napa Cab was spoiled. The company states that they will refund the wine, but not for the price paid. Save yourself the time, money and frustration and buy from your local wine store. If you are committed to joining a wine club, I would steer clear of WSJ wine.
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