I am one who completes the tasks and gets the money for my job. I have nothing against the employer. She as nice to me and has nothing to do with my issue. I must say that the employers pay right after they post the tasks. So mine was charged as well. My problem is that I haven't received the money yet and this question is for the TaskRabbit. They don't answer, don't pick up the phone. It's a weird service I don't recommend you to deal with.