I have sent my old jewelry/gold/custom to this company for over a month ago. At the same time, I sent some to Cash 4 Gold, too. The latter have responded 2 weeks ago and I have received a check. I have not received anything (not a letter)from Cash Your Gold Now at all. When I "finally" got in touch with them, I was advised that the items I've sent were not worth it and they already been melted. I had a note that if they are not valuable, I need them back for "sentimental value". I was told that they sent me a letter saying that they were not vauable but then again, they already "melted" my jewelry items. This letter they were talking about never came to me. I need to know how they can get away with this! It's not clear on their policy / gurantee that they keep your items anyway no matter what. I don't know what to do and who to go to with this problem. Maybe "somebody" can help!