Several weeks ago I visited a Braums drive thru in Wichita, Kansas. I was pleased to see the money taker wearing a mask and gloves. However when I picked up my order, neither was worn my the service window personnel or apparently any other employee in the store. I called later to make a complaint. When I asked to speak to the manager, the person who responded said they were not required and she thought she'd be uncomfortable wearing one. I asked for a supervisor number, but she declined and said someone would call me. later No call has ever been received. Since then, I have driven past 2 Braums locations to see if they were using masks/gloves. No. I wear a mask whenever I am in public as a safety courtesy for others and hopefully for myself. I am sorry that you are disregarding the health of your customers as well as employees .Dairy Queen and Baskin Robbins employees wear masks and gloves. Guess you know where my business is going. User's recommendation: if you want to be cautious about virus, don't patronize this place for awhile.