They sent the wrong shoe model to us and as directed we returned them with a receipt for the postage return. With difficulty we did have the postage refunded to our credit card...Then the fun began! We check our credit card statements for two months and no credit to our account as we were told would be returned to us. That was of course after lengthy conversation with someone of course in the magical kingdom of Singapore who as we should expect doesn't speak English. You see Rockport has a methodology of trying to drive their victims out of their minds by having middlemen keep us on the phone for hours and getting them extremely irritable. We finally decided to call our credit card company. So, after another hour of phone tag back and forth to the magical land of who knows where and the power of prayer we found peace and a settlement.