After ordering 2 MacBook Pro from them on February 10th, 2011, I was asked to send a scanned copy of my passport, visa card and utility bill to verify my identity since this order cost 3, 200 euros. After sending them the required proof, their email replies go like this: 14/2/2011: notified that they received the documents and my order is been processed 17/2/2011: they told me that they are trying to ship the order as soon as possible and will be notified by email when they do. Order is expected to arrive 2-3 business days after shipping 21/2/2011: told me that after "chasing" my order with their logistics department, they are unable to provide me with even an estimated dispatch date due to a very high volume of orders 22/2/2011: told me again that their logistics department is still suffering from backlogs but they will handle my order on a priority basis 28/2/2011: informed me that upon packing my order, they discovered that the 2 macbooks were damaged and had to be returned to the supplier. Unfortunately though they didnt have any more in stock so a "gesture of goodwill" they asked me to choose a replacement product and they were willing to cover the price difference if any On 29/2/2011 I replied and told them to send me the next available 15 inch model, which a price difference of 160 euros per macbook. 1/3/2011: they replied that the price difference was too big and they couldnt cover it On the same date I asked them what was the maximum price difference they were willing to cover and they said that they could only cover very small price differences. On 2/3/2011 I offered to cover half the price difference and they could cover the other half since this mess was their own fault. 4/3/2011: they replied that they can not again cover half the price difference. At this point I emailed them back asking to cancel the order completely and refund me the money. 7/3/2011: informed me that my refund request has been forwarded to their accounts department and once it was processed, I would receive an email from them. After waiting a few days, I emailed them again asking whats taking so long to refund the money since it only took them 2 days to run their verification check and charge my credit card. 11/3/2011: informed that the refund takes 3-5 business days depending on the workload of their accounts department and was "assured" that they will refund me anytime soon. Today, 16/3/2011, I emailed them again since I was still not refunded nor had I received an update from their accounts department. I am starting to think that they will never refund me and I will loose 3, 200 euros!!! I have all of my emails and their replies in a single email thread. Is there anything I can do to get my money back as soon as possible?