Update by user Feb 13, 2021 Still no refund and it has been 7 working days. Last email from DVDland You will recall that we offered you a refund if that satisfied you but as you have now done 2 reviews on 2 different websites you appear to still be unhappy. Can you please advise what we can do to satisfy you as we do not want you to be happy and to actively hurt our family with your multiple reviews when we have done everything possible to assist. I look forward to your email reply with many thanks.Then I repliedThe reviews were done before your call today and we establish I did not get the email last Saturday. Ben let it go and learn from these Please. I want a full refund and that is the end of it.Thank youBrenda DVDlandHi Brenda Thanks for your reply. We’re again sorry if our immediate email reply from last weekend was junked by gmail. But we have shown you evidence that we replied to that email within 3 minutes as well as me personally calling you within minutes of your 2nd email this morning. Please don’t think poorly of us Brenda because gmail junked our email, that wouldn’t be fair to blame us for that when you have seen the reply was indeed sent. We are more than happy to learn from this Brenda and have already done so as we sincerely appreciate your feedback, but your public posts state that we did not reply to you which you know is incorrect. Whilst you may have believed that at the time of writing the reviews you now know that is incorrect and hence we respectfully request you remove the reviews as you now know your public comments are not correct. We are more than happy to move on Brenda, but being in small business yourself I hope you do not want incorrect information attributed to yourself to remain when you know it is not correct.I hope you will find it in your heart not to proactively hurt my family with these reviews and that you will remove them. I hope you can find that in your heart to do that and show real kindness to a real hard working family. I hope you will confirm a full refund now satisfies you and accept our sincere heartfelt apology in the spirit in which we offer it. Enjoy your evening.I did not reply and hoped the refund would get to me and it has not. Yes I had a small business for 25 years and NEVER used my family in these way but I never ran a business like these ever and never would. People are starving for good customer serves. Original review updated by user Feb 13, 2021 Ordered almost a mouth ago and no contact, no updates, tried to contact but no reply. All I want is my order and a update of my order. How hard is that? They do not want to give you phone number because they just want to get the money without customer serves. Feb. 3 they apply a refund and these is Feb. 13 no refund has been received. Seven working days. User's recommendation: do not order from them!!!!!!