With My Netfone for 5 years no complaints, then on Tuesday 14th May I was transitioned to Southern Phone without any notice or choice. I have had no internet connection for 36 days (as at Tuesday 18th June). I have spent each day chasing up, on hold for a minimum of 1.5hrs. Constantly repeating myself about the issue as they do not read their notes, or have not captured my latest conversation with them. I get told the same old *** story that it is with technical, then technical tell me it is with Optus. I never had a connection problem with my line via MyNetfone and all of a sudden do??? WTF! y neighbours all have internet and a couple of them are with Optus. They rant on via there advertising and on hold dialogue that they are a top provider I call BS can't even get a connection sorted in a main suburb of Sydney (Collaroy) and they claim they can service Regional areas. STAY AWAY they re completely HOPELESS! in all areas of business.