I have tried for over a month to get the paperwork after I paid off my car loan. They refuse to send it to me with tracking. They say it takes 7 - 10 days to get it via regular mail. They cannot help until it has been 10 days. I have begged and pleaded to get the paperwork sent to me with tracking. Also asked if I could pay for the package to be expressed and the answer is always "NO". I get a new person everytime I call and no one can give me a straight answer. I have lost two car sales over this paperwork. Seems that once they had the payoff amount they care no more about how you get your paperwork. It has been the WORST experience I have ever had with a bank. I hope no one ever has to go through this with these people. If I can keep one person from dealing with this bank. That would make me happy. I have never seen a bank that is so not helpful in getting a customer the paperwork I have begged for every time I call.