I have been with this company for coming up 1 year and the first few deliveries went relatively smooth, but only after I notified them each time that I had received a delivery. However, the last package I had sent to them has been sitting there for 2 full weeks. I have called but there is no answer. I left a message last week and have not received a call back. I have sent them 2 emails and have received no reply. However, they did send an email saying they would be closed over the holiday period, and they sent me an email saying my mailbox was coming up for renewal next month. But still my package sits there. I'm not sure what is happening there, but at this point, there is no way I will be renewing my mailbox there.