I have ordered from this company for about 2 years in the tune of over $2000. This past several months items have arrived damaged from inadequate packing or even worse- shipped back to their warehouse by UPS because of damage without informing me. The last 3 orders where nightmarish. I waited several weeks before finding on my own that my package was destroyed in transit and sent back. No one notified me or asked me if I wanted a refund or my items reshipped! I ended up having to drive to the health food store to buy my items until my shipment came through and when it did come through, one bottle of cherry juice was broken because it did not have bubble wrap. When I called their 800 number I waited on hold 15 minutes. The woman that answered simply said "What do you need" in a very rude tone. She then hung up on me. I called again and asked for a supervisor and she said he would ship out another bottle. (it has still not arrived) In the meantime I made another order. Considering the holiday returns where still in full swing I gave them the benefit of the doubt. I checked order tracking yesterday to find that my package was delivered but we recieved nothing! I called phone support and the woman checked my order and said that it showed deliverd but what it really meant was that it was delivered to usps- She said that UPS delivered my package to USPS. I asked her for a USPS tracking number and she could not provide me with one. I asked to speak to a superviser and she said they where not allowed to take callls and she hung up on me! Is this how you treat loyal customers? Up untle about 6 months ago I told everyone I know about how amazing this company was. My husband and I tried to get my parent to shop here but they did their homework and said no way! They told us if we liked them we could order their stuff for them but they would not take the risk. Now I see why. After they gain your trust in 2-3 years they probably turn on you. This company is bad and I do not reccomend them to my worst enemy. Right now they still owe me close to or a little over $50.00 in product and I have no idea where it is or when it will be here or if I ever see it and I do not want to suffer the heartburn of calling their customer service so I can be abused by their rude employees.