My husband purchased a virtual gift card for me as a Christmas gift, and it is now after New Years and I still have not received it and this company is giving us the run around. I've called twice and no one has done anything, I got the response that it's been escalated internally. Are they serious? It's been over a week with no resolution but, they made sure they got our money!! I've emailed and of course the same response, it's been escalated. This is absolutely ridiculous!! Horrible company!! Canada Goose is the worst company that I have ever dealt with. They have the absolute worst customer service and for the price of their products it is totally unacceptable!!! I will never purchase from them again. They are the absolute worst!!!