My name is Soph, I purchased some furniture from Exclusive furniture south west office over 2 years ago, and also purchased the 5 year extended warranty. Sometime in 2018, I filed a claim for the living room furniture and got an approval on jan 1st 2019, to have furniture replaced within a deadline of jan. 4th 2019 (claim I.D FF1922722). Against all odds i made sure I was able to decide on a furniture before the due date with then sales man Bobby at the richmond office as directed, because the southwest office was closed for renovation at the time. Upon picking out my furniture, I was told the furnitures were not immediately available but would be delivered as soon as they arrived . Months passed and I did not receive my furniture, I kept calling the sales man Bobby who is now a manager at the southwest office . Recently I went into the store only to be told the order was cancelled by the head office but it would only take a few days to rectify. That did not happen either. At this time I am still waiting to receive my furniture 9 months later. They now tell me they are waiting on a response from montage(claims insurance company), I dont understand what's going but I need my furniture please!!!. This is sooo frustrating!.