My mistake was getting pulled in by their website saying that they could do the same day delivery. My husband & I order flowers for our sis-in-law birthday on the 7th Jan to be deliver that day, a small arrangement was costing me over $80 but it would be worth it if it has gotten there as promise. They never showed up. I call to see why, they had an excuse about printer went down and the order slip down and they would deliver that day with a few extra flowers and let our sis-in-law know it was their mistake. Yep!! No delivery and so I requested a refund and I had to keep making calls and “Daniel” is the only one who can do the refunds & he was always on another phone line when I call and of course, he never return my calls. Finally on 11th Feb, when he was "on the Phone" I requested his manager. Surprise, guess who finish his phone call ASAP and came on the line to talk. Right!! Daniel!! Then I started getting excuses from him and I have to keep calling. Got where I check my account in the AM & PM and have to make a call. Finally got my refund back into my account on 2/17/10. 40 days total.. About 27 business days minus the weekends & holidays. I don't know about anyone else, $80.50 is a lot of money for me to shell out in the first place then to receive the crappy service & attitude. Excuse me but it will be a cold place you know where before I even consider doing any business with them again. In fact, I guess that I just send the money to the sis-in-law instead of trying to brighten her day.