I attempted a rug order from this online vendor, and was charged immediately. After receiving conformation of the order via email, two weeks went by without any further word as to status of fulfillment. All attempts to reach the company by email and by phone failed. It appears they do not actually answer their customer service line. At least not during the morning hours when I tried after 9:30am weekdays. For a US based ecommerce company to fail so miserably at product delivery, order tracking, and customer service is pathetic and should not be tolerated. There's too much competition out there for thiscompany to stay in business. Let's help push them along so that a better quality company can replace them.