Yes this requires follow through to Cienega Med Spa to make this right. I am adamant that I receive recompense for their terrible service. They used an unlicensed employee to do the job, who clearly had no right holding a tattoo blade to anyone's face or eye area. I deserve to get all my money back and I would like help doing so. I published a complaint. The company (Cienega Med Spa) previously would not respond to my calls, emails nor to my in-person appointment, for four months they ignored my inquiry to speak with them about the microblading service I had received. But as soon as I posted on BBB, they emailed me right away. It still took them another two months to call me after the BBB posting, and they made it clear that the BBB posting was the reason they reached out. They asked me to remove my BBB posting and in return they would refund my money. BUT they did not give me a full refund. I have a botched microblading tattoo eyebrow job from Cienega Med Spa. The professional who fixes botched eyebrow tattoos such as what Cienega Med Spa did to me asked Who did this to you? The L.A. professionals who fix a screw up like this, must first remove the tattoo before they can correct it. This necessitates four 1-1/2 hour painful eyebrow tattoo removals, with 8 weeks of healing in between. Once the tattoo removal is complete, then they can start the correct eyebrow microblading. All of this costs $1799 but Cienega Med Spa refunded me only $695. Cienega Med Spa has shown disregard for my situation and this is not ethical. $1799 does not take into account also the time I am now dedicating to remove the tattoo, nor how much the removal hurts (I had my 1st session today). I sent Cienega Med Spa the invoice I am now to pay and requested they cover the cost for removal and they will not comply. Their complete lack of customer service and lack of care is shocking. I found the resume for the employee who did the microblade work at Cienega Med Spa, and it turns out he is not a licensed microblader nor a tattoo artist. He is merely an esthetician theyre having tattoo peoples eyes, eyebrows and faces. This must be stopped. He should not be doing this work unlicensed and Cienega Med Spa should not be taking peoples money for this work. And certainly they should be responsible for the botched job on my face and pay the invoice to have this properly fixed. It has taken me so many months of calls and emails, but they ignore them and do not reply. Thus far my BBB posting truly was not effective. I recouped a tiny bit of money $695) but am having to still pay $1100 out of pocket to fix this their employees permanent *** job and take many hours from my work and personal life to work with a pro to reverse this, plus weeks in between each session of recovery. I am so upset, and this is very unresolved. Here is the company who refuses to do what is right and ethical - (Cienega Med Spa, 375 N La Cienega Blvd, Los Angeles, CA 90048, (310) 928-****)