1 Feb, 2019 → by ClaimboUser220099
No customer service – 2 months and get logged into a stranger’s account
1
I have wasted 2 months of the upgraded NEWSPAPERS.COM subscription for I cannot get into my account. I use MY email and MY password and i end up logged into someone else' account who does not have a subscription. The email response is to reset the password. No one ever addresses the problem or who the mystery person is. The voice mails announced they are closed or have higher calls than usual. I expected much better than this from ANCESTRY.COM.... much better.... HONESTY.