I ordered 2 rides from your company on Thursday 24th, one of which was for 2 people going to LAX the other ride I tried to order was for 4people going to Sante Monica. We received confirmation for the LAX ride but was told that the ride going to Sante Monica was unavailable for the time I had requested. I received no confirmation for this ride, so my husband asked our hotel to order a ride for us. Unfortunately 2 buses turned up and both had taken the money from our account. We used the company that had confirmed our booking. I believe I am entitled to a full refund as I had no knowledge without confirmation that super shuttle were indeed sending a ride. Ann Neill