I recently read a complaint about cross communications . i have worked with them off and on for many years. they helped me get back on my feet and helped my family at chriatmas time. in the many years i have been with them i have seen contractors come and go. some contractors get disgruntled because they received chargebacks . charhebacks are given for bad work or service calls. when i first started working for them i received charrge backs ii questioned them and i even went to the directv local office and asked tgem about these charge backs. they explained to me what they was for and the cross communications do not make them up. i saw my mistakes i was making and i learned how to correct them. so whoever is writing bad things about this company must be a disgruntled ex contractor. i will be with this company for much longer they are very fair and i appreciate all they have taught me over the years . thank you....