Wow, when you are in emotional stress and the companies don't help. As a family we rented in the a cabin in the smokeys, #enchantedvista from #CabinsoftheSmokyMountains. We called them today to explain that we are calling from the hospital, to see if we could change the reservation we have for next Sunday. A biopsy was done yesterday and we are waiting on results. Cammie told us that it can't be done. Then we ask to speak with supervisor, which never came to the phone to speak with us. Cammie then came back and asked us why the rest of the family did not want to go to the cabin. REALLY?! Are we just going to say to our immediate family member... goodbye we are all leaving to have fun while you wait on the results of your biopsy and see if you have LUNG CANCER. Then Cammie told us that Kristine with a K told her that she need to ask the hospital for a letter stating she is here waiting for cancer results for them to see if they can move the reservation. We never asked for our money back, qhat what we asked was just to put the reservation on hold until we can all go as a family and no one is admitted waiting on a cancer diagnosis. Guess what KRISTINE WITH A K at this point we asked the nurse here at the cancer center for the letter, YOU can imagine the nurse's face and of course they are doing the letter. UNBELIEVABLE, SHAME ON YOU @CABINS OF THE SMOKEY MOUNTAINS. We are sending the letter you requested but your action was awful.