Day before Labor Day, we started getting back-up from both commodes in my home. Called RR, and understandably-they were closed. Next day, I called and explained my problem to BRENDA (ofc. mgr?). She sent out Scott and he did call and came & we thought the problem was fixed. I did a long-awaited load of laundry and it started backing up,this time all over my utility room floor. I called RR on 9/4 repeatedly with the promise that someone would get back to me. They NEVER did. I called them at least 5 times. Each time I was assured someone would get back to me. They NEVER did. I called AGAIN this morning - same response. We can flush one toilet. I paid my bill IN FULL and Scott stated if I had any more problems he would be back out. Please call or send someone out. My husband just received a cancer diagnosis and we are under extreme distress about it. Friday is TOO LATE. We have to drive over an hour for a 10am appt with the surgeon! PLEASE!