I have joined one plan medical on 17 September. By 10 October I have not received my medical cards. I have phoned and informed them that I am moving and that they need to send my cards to an alternative address. End of October I phone and they informed me that the cards have been sent. 3 weeks later I phone and they told me that cards was sent on Monday. 2 Weeks later I phoned again and again the cards was sent on the Monday. Today I phone to be informed that the cards was sent on 17 October to my old address and no change of address was done on the system. No new cards have been issued or posted as I was told the previous 2 times I phoned. I will have to go on Holiday without medical insurance cards in my pocket and will have to pay all medical cost and claim back from them. The best they can do is request new cards and send them to my new address but that will take between 4 to 6 weeks and with it being December more likely 8 weeks. Not even a new credit cards takes that long to be issued. This is the worst service I have ever received from any medical company and clearly you get what you pay for - they are low cost and therefore cannot afford quality service. Will have to move again in 2012