9 Jan, 2018 → by ClaimboUser220003
No call no show – Planet Express Movers – Livonia, MI

1

Moving help would not allow people to leave reviews for a specific company if you did not complete the booking (use the service). Therefore, I am left with leaving the review here. Be careful when you use this company. I booked them through Uhaul during checkout, so I thought I could rely on them and they had good ratings. Now I realize that probably all of those ratings were fake ratings set up by their company because no one has anything good to say about them. I spoke over the phone with someone to run through our plans for the big moving day. Well, moving day was here and this company was nowhere to be found, I did not receive any courteous phone calls to let me know of any schedule changes or running late, and also no one was in their office to answer my calls. I don't know how a moving company can no-call no-show on a moving day. When SOMEONE finally called me back, I let them know that I it was unacceptable and I was not interested in their services anymore and I had to cancel my Uhaul because me and my husband cannot move alone since I am pregnant. They did not deserve my money and I could bet their service was going to be as lousy as their communication. I didn't even need to hear any of their lousy excuses and waste more of my time. If you have issues you pick up the phone and communicate when people are relying on you. We decided to go with different company (not through Uhaul) to help us move the following day. What a waste of time and gas.
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