Called my dealer. Needed to buy a 10' ft. piece of 2.5" square tube framing. Dealer said no problem he would order it. They would bring it out next time they were in town. Then I would not have to pay shipping. So 3 week later they call tell me they will be out next week and could I have a cashiers check ready for them. I said how much. She said 215.00 dollars. We are talking about a 20.00 piece of metal. I had just purchased a 5000.00 dollar building 3 months prior from them. And going to order a 1700.00 carport. Told her she could stick the piece of framing and the Carport where the sun don't shine. Really. The dealer who is really a nice guy took care of the charges. No thanks to Eagle. They could only hope for more dealers like Jeff Hernandez. User's recommendation: poor customer relations from Eagle.