I was enticed to come stay at the Hard Rock Casino and Hotel in Tampa, Florida by a casino host who promised me the executive suite with all expenses, food, alcohol, accommodation and room service complimentary, paid by the hotel, at check out the next day the woman was rude and confrontational and challenged me that there was no notes or any documentation to support my story that my bill was covered by the promise of the casino host whose name I will omit for the record. It took over 2 hours of confrontational inappropriate management communication at the check out desk to finally get the hotel to track down the casino host on his cell at home to support this and finally credit my card for $500 plus minus. In the interim, I had given the valet parking attendant my parking voucher and all this time was making excuses (lies) why my car could not be found or located. Keep in mind there was nobody else waiting for there car, nobody, any residents waiting for the car, just 6 valet attendants laughing outside and smoking. When I asked for a general manager or any manager, apparently, none were on duty, and another casino host, low on the management totem pole was in charge for the day, being Sunday Nov 22nd. After another 2 hours of standing outside waiting for my car, finally the management of the valet parking area shows up to tell me she has bad news and "not to worry we going to take care of you" words that are far from the truth...when I was brought to my car still parked in the valet parking space, it was totaled, air bags released, both right side wheels and rims smashed and bent, both right doors and mirrors completely smashed in, the car looked like a giant Mack truck ran into my car at 50 mph. The police report was done, no apology was made, the valet manager told me to get on my phone and make my own arrangements at my expense for a tow truck and car rental...he did not like my answer and was rude, arrogant, nasty, inappropriately dressed in dirty t-shirt, mumbling and chuckling to one of the valet employees. It took another 2 to 3 hours to convince the manager appointed casino host to tow my car home to Sarasota and get me a ride home. I was promised that their insurance company would be at my home taking care of this the very next day and they would pay for a car rental and have at my house...This is yet to be done...I have made phone calls and the answers are all political bull "we waiting for corporate to take care of this"... DO NOT STAY AT THIS HOTEL EVER BECAUSE IF ANYTHING GOES WRONG, YOU ARE IN FOR THE AGGRAVATION YOU WOULD NOT BELIEVE FROM A LARGE CORP. THE WORST RUN MANAGEMENT EVER. I know this as I was a VP in a Fortune 500 company and I have a good idea through many training seminars and basic logic the difference between good management and terrible management.